Shipping policy
You'll always know where your parcel is at!
You can use the 'Consignment ID number' to track your order via Australia Post website
FREE Home Delivery for orders over $200*
*Orders under $200 will incur a $20.00 delivery fee (excluding large items). Please send an email to sales@goldersaustralia.com.au for a quote on delivery of the selected items from this range.
| POSTAGE & HANDLING CHARGES | |
| ORDERS OVER $200 (Australia-Wide Only) | FREE |
| EXPRESS POST PARCELS | |
| OVER 500G | $15.00 |
| OVER 1KG | $17.50 |
| OVER 3KG | $20.00 |
| OVER 5KG | $25.00 |
| AUSTRALIA POST | |
| MINIMUM FREIGHT CHARGE UNDER 800G | $10.00 |
| OVER 800G - PER ITEM | $20.00 |
DELIVERY POLICY
Home or business delivery orders for standard parcels can be sent to street addresses or post office boxes. We do not deliver internationally, although orders placed from overseas can be delivered within Australia.
DELIVERY ACCEPTANCE
All home delivery orders require a signature upon delivery. If there's no authorised person at the delivery address to sign for the parcel, a card will be left with instructions indicating if you need to call to arrange another delivery time or if you need to collect your order from the delivery agent.
Once your parcel has been signed for, you will be responsible for any damage or loss to your items.
More information
If you have not received your parcel or pickup notification that your order has arrived within 10 working days from the date of purchase, please drop us a line at sales@goldersaustralia.com.au or call 07 4662 4911. Monday to Friday between 9:00 am and 5:00 pm AEDST and Saturday 9:00 am – 12:30 pm AEDST.