You can order online right here on our website, over the phone on 1300 634 968, or by emailing sales@goldersaustralia.com.au. You're also welcome to visit us in store at Dalby, St George or Charleville and our team will happily sort you out.

If you need to amend or cancel an order, get in touch as soon as possible on 1300 634 968 or atsales@goldersaustralia.com.au. We'll do our best to help, but once an order has been packed and shipped we can't guarantee changes can be made.

We aim to pack and dispatch orders as quickly as possible during business hours, excluding weekends and public holidays. Orders placed later in the day or over the weekend are processed on the next business day. During sale periods, processing may take a little longer.

We accept all major credit and debit cards (Visa, Mastercard and American Express), as well as digital wallets through our secure checkout — Shop Pay, Apple Pay and Google Pay. Cash is also welcome in store.

Gift vouchers are a great option when you're not sure of the size or style. They can be purchased online and redeemed at checkout, or used in store. Get in touch if you'd like a hand organising one.

You have 30 days after receiving your item to request a return. To be eligible, items must be in the same condition you received them, unworn or unused, with all tags attached and in the original packaging, along with your receipt or proof of purchase. Full details are on our Refund Policy page.

Complete the exchange/return form included in your parcel and post your item back to us at Golders, 70 Cunningham St, Dalby QLD 4405. Once we've received and inspected your return, approved refunds are made to your original payment method within 10 business days (your bank may take a little longer to show it). Any questions, emailsales@goldersaustralia.com.au. 

We ship Australia-wide to street addresses and PO boxes. We don't currently ship internationally, however overseas customers are welcome to have orders delivered to an Australian address.

Once your order ships, you'll receive a consignment/tracking number so you can follow it via the Australia Post website. If your parcel hasn't arrived within 10 working days of your purchase, get in touch on 1300 634 968 or atsales@goldersaustralia.com.auand we'll chase it up for you.

We sure do, it's called Chainsaw Mates Rates, our VIP program that unlocks exclusive discounts and member perks. Ask our team in store or online about signing up.

Please inspect your order as soon as it arrives and contact us straight away on 1300 634 968 or atsales@goldersaustralia.com.auso we can assess the issue and make it right.